Every report read, routed and answered, in the citizen’s own language
Embrace is an open-source team of AI agents for social services desks: social aid, disability and elderly care, homelessness, disaster relief, violence and child protection.
Who are you?
CitizenI need helpReport a problem in your own words and language: chat with us on Telegram, or use the web form. Voice notes and photos welcome.
Officer (person in charge)Handle my casesCases assigned to you, AI-drafted replies citing the SOP, delegation and notifications.Continue On-call supervisorWatch escalationsEmergencies first: the escalation inbox, alerts delivered in seconds, assign and reassign.Continue Head of officeSee the big pictureKPIs, an AI weekly brief, early warnings when reports cluster, and an analyst to ask.Continue Demo: no passwords. Staff can switch role or person any time from the top bar. Synthetic data only. Built with Google ADK and Gemini on Firebase App Hosting, Firestore, Pub/Sub and Cloud Functions.